NICHOLSON VETERINARY CENTRE
LIFETIME CARE PLAN TERMS AND CONDITIONS
1. These Terms
1.1 Our services
Nicholson Veterinary Centre provides structured, preventative veterinary healthcare through our Enhanced Care Plan and Lifetime Care Plan (each a “Plan”), together with associated veterinary services (“Services”).
Our Plans are designed to support your pet’s long-term health through:
- Routine check-ups and monitoring
- Preventative treatments and vaccinations
- Ongoing clinical care, advice, and required treatments
Our approach prioritises prevention, continuity of care, and long-term relationships between our clinical team, you, and your pet (“Pet”).
1.2 The two Plans
Lifetime Care Plan: a comprehensive monthly plan covering the full range of routine and clinically necessary veterinary care set out in the current Service comparison table on our website, for one simple monthly cost.
Enhanced Care Plan: a plan providing core preventative care (including vaccinations, parasite prevention, microchipping and nurse clinics) together with a 10% discount on a defined range of further Services, as set out in the current Service comparison table on our website.
The specific inclusions, exclusions and pricing for each Plan are set out on our website (nicholsonvets.co.uk/healthcare-plan) and in your Plan confirmation. Where anything in this document conflicts with your individual Plan confirmation, your Plan confirmation applies.
1.3 What these Terms cover
These Terms apply to your chosen Plan and form a contract between you and Nicholson Veterinary Centre.
1.4 Why you should read them
Please read these Terms carefully before signing. They explain what you can expect from us, your responsibilities, payment terms, and how to end or change your Plan.
1.5 Animals covered
Our Plans are available for dogs and cats. We may accept other species at our discretion.
1.6 Nature of the Plan
Each Plan is a 12-month fixed-term agreement.
- The full annual fee is agreed at the outset
- Monthly payments by Direct Debit are offered for convenience only
- Monthly payments do not constitute a rolling monthly contract
We do not offer regulated credit agreements.
1.7 Not insurance
Your Plan is not an insurance policy and does not replace pet insurance. We do not provide insurance advice and recommend that you consider independent insurance where appropriate.
1.8 Agreement
By signing this document, you confirm that you accept these Terms, you understand this is not a regulated financial product, and you agree to the full 12-month commitment for the Plan selected.
2. About Us
Nicholson Veterinary Centre Limited (Company Number: 16815449)
Registered Address: Unit 2, Telford Drive, Newark, Nottinghamshire, NG24 2DX
Email: admin@nicholsonvets.co.uk | Telephone: 01636 351 115 | Website: nicholsonvets.co.uk
3. Your Contract With Us
3.1 When the contract begins
Your contract begins when you sign this document, your first payment is made, your Pet undergoes an initial health check (if required), and we confirm your acceptance onto the Plan.
3.2 Your responsibilities
By signing, you confirm that:
- You are the legal owner of the Pet, or authorised to act on the owner’s behalf
- All information provided is accurate and up to date
- You will inform us of any changes to your Pet’s health
3.3 Clinical judgement
All care is provided according to our professional clinical judgement. We may adjust treatments, recommend alternatives, or decline services that are not clinically appropriate for your Pet.
4. Services
4.1 Duration
Plans run for 12 months from the start date shown on your Plan confirmation.
4.2 Plan suitability
If your Pet is not suitable for your selected Plan, we may offer an alternative Plan, or decline or cancel the Plan. Any services already provided may be charged at standard pay-as-you-go rates.
4.3 One Pet per Plan
Each Pet requires a separate Plan and a separate Direct Debit instruction.
4.4 Delivery of services
Services are provided at our practice, in line with Royal College of Veterinary Surgeons (RCVS) standards. You are responsible for attending appointments and following the clinical advice given.
4.5 Preventative care focus
Our Plans are designed to support preventative healthcare. Not all treatments are included, and all care remains subject to clinical need. Please refer to the current Service comparison table on our website for the specific inclusions of your Plan.
4.6 Fair use
Plans are intended for reasonable and appropriate use. We may restrict or suspend services where there is repeated unnecessary use of appointments, failure to follow clinical advice, or misuse of Services.
4.7 Missed appointments
Missed appointments without reasonable notice may incur a charge.
4.8 Medications and treatments
You must use medications as directed and inform us of any adverse reactions. Alternative treatments outside your Plan may incur additional costs.
4.9 Other practices
Services provided by other veterinary practices are not covered under your Plan, unless referred to directly by your named vet.
4.10 What is not included
The following are not included in either Plan and can be provided at additional cost:
- Travel vaccinations and associated documentation
- Medical care resulting from breeding, including pre-breeding testing through to caesarean section
- Treatment of behavioural conditions
4.11 Emergencies
We will make reasonable efforts to provide emergency care, including through our own out-of-hours service. Where necessary, we may refer your Pet to third-party emergency providers.
5. Price and Payment
5.1 Pricing
The price for your Plan is set out in your Plan confirmation and on our current pricing table, based on your Pet’s species, age band and, where applicable, complex case status.
5.2 Payment method
Plan fees are collected by monthly Direct Debit under the separate Direct Debit Instruction you are signing alongside this document. Annual payment in advance may be available on request.
5.3 Late or failed payments
Late or failed payments may result in administration fees, suspension of Services, or termination of your Plan.
5.4 No refunds
As this is a fixed-term agreement, fees are non-refundable and the full annual cost remains payable for the term, except during the cooling-off period described at 8.2, or in other limited circumstances at our discretion.
5.5 Price changes
We may review pricing annually and will give you reasonable notice of any changes ahead of your renewal date.
5.6 Additional services
Services not included in your Plan, or provided beyond your Plan’s fair use, will be charged separately at our current pay-as-you-go rates.
6. Changes to Your Plan
You may request changes to your Plan, including moving between Plans, at any time. We will advise whether the change is possible and any impact on price.
7. Our Right to Make Changes
We may make changes to these Terms or to Plan inclusions to reflect legal or regulatory updates, or to improve our Services. We will communicate any significant changes to you in advance.
8. Ending the Contract
8.1 Your rights
You may cancel your Plan at any time, but the full annual fee remains payable, subject to the cooling-off period below.
8.2 Cooling-off period
You may cancel within 14 days of signing for a full or partial refund, subject to any Services already used being deducted at standard pay-as-you-go rates.
9. Our Right to End the Contract
We may suspend or terminate your Plan if payments are missed, these Terms are breached, or our staff are treated inappropriately.
10. Problems or Complaints
If you have a concern, please contact us in the first instance at admin@nicholsonvets.co.uk or 01636 351 115. We will aim to resolve concerns promptly and in line with our complaints procedure. If a complaint cannot be resolved directly with us, you may refer it to the Veterinary Client Mediation Service (VCMS), or to the RCVS in relation to professional conduct.
11. Liability
We are responsible for foreseeable loss caused by our negligence. We do not exclude or limit liability where it would be unlawful to do so.
12. Data Protection
We use your personal data in accordance with our Privacy Policy, available at nicholsonvets.co.uk/privacy-policy.
13. General
- These Terms are governed by English law
- If any part of these Terms is found invalid, the remainder continues to apply
- We may update these Terms from time to time, with reasonable notice to you